Privacy Policy

ORIX Rentec (Singapore) Pte Ltd Privacy Policy

Notice to customers relating to the Do Not Call Provisions under Part IX and the Personal Data Provisions under Parts III to VI of the Personal Data Protection Act 2012 of Singapore (“PDPA”)

  • This Privacy Notice applies to information, including personal data, collected about you by ORIX Rentec (Singapore) Pte Ltd (“ORS”), referred to in this statement either individually or collectively as “ORS”, “we”, “our” or “us”.
  • This Privacy Notice outlines the protection of your privacy and the confidentiality of your “personal data” (as ascribed under the PDPA as amended, revised or re-enacted thereto from time to time) collected by ORS online through our Website, as well as offline through our products and services offered over the counter, by our Customer Service Representatives, and/or our sales and marketing team and our commitment to keeping your personal information confidential and secure.
  • This Policy applies to all individuals whose personal data is in our possession or under our control, and does not apply to information that does not relate to individuals, for instance information relating to corporations.
  • This Policy also applies to personal data that we may collect from third parties.
  • This Policy further does not extend to or cover any third party websites which, with or without our authority, may be linked from and/or to our website.

Do-Not-Call Privacy Statement

  • ORS in accordance with the Do Not Call Provisions under Part IX of the PDPA ("DNC Provisions") intend to notify you why personal data is collected and how it may be used to send you marketing and/or promotional messages. The DNC Provisions, which have become effective since 2nd January 2014, introduce certain changes to the way in which we may send you promotional and/or marketing messages and call you via your Singapore telephone number(s).
  • Marketing messages are messages sent to individuals with the intention of advertising; promoting oroffering to provide goods or services; business opportunities or advertising; or promoting the supplier or provider of the aforesaid. These changes will however generally not affect our sending of other types of messages via your Singapore telephone number(s), such as informational and service related messages, messages for a pure market survey or research; messages that promote charitable or religious causes; personal messages sent by individuals.

Use of Data in Direct Marketing

ORS aims to comply with the requirements of the DNC Provisions and respects your choices.
  • If you have registered your telephone number with the DNC Registry, we will not send you promotional and/or marketing messages.
  • Notwithstanding the above, if you have previously consented to our sending you such messages via your telephone number, we will continue to do so until you withdraw your consent.

Examples of the personal data which ORS may collect, use and/or disclose in order to send you marketing and/or promotional messages about our products and services which may be of interest and relevance to you include (non-exhaustive list): your name, contact details, transaction patterns and behavior, and demographic data.


Personal Data Protection Statement

  1. Collection and Use
    • ORS may collect, use or disclose broadly your personal data for the following purposes:-
      (a) to evaluate / consider your application / guarantee / security for our financial services / facilities;
      (b) to establish a relationship between you and us;
      (c) to update your records with us;
      (d) to communicate and / or respond to any of your requests for information;
      (e) to monitor the conduct of our customer’s account(s);
      (f) to support us and / or our related companies’ businesses, risk management, cross- marketing of financial services / facilities;
      (g) to assess and monitor our customer / your creditworthiness;
      (h) to enable relevant parties to evaluate any actual or proposed assignment, participation, sub-participation and / or novation of our rights and / or obligation under any of the financial services / facilities;
      (i) for general operation and maintenance of the financial services / facilities;
      (j) for enforcement against our customer and / or your obligation, including without limitation the collection of amounts outstanding from our customer;
      (k) for prevention and detection of crime;
      (l) for compliance with the requirements for retention of Personal Data pursuant to any applicable law(s);
      (m) for any purpose required by law or regulation;
      (n) for other purposes for which we have obtained your consent; and
      (o) for all other actions and processes incidental to or associated with the above, hereinafter collectively referred to as “Purposes”).
    • If ORS was already in possession of your personal data, subject to all applicable provisions under the PDPA, we may continue to use your personal data for the purposes for which the personal data was collected.
    • If you provide us with any personal data relating to a third party (e.g. information of your dependent, spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained and/or shall obtain the consent of that third party to you providing us with their personal data and shall furnish a copy of the said consent if we were to request for the same.
  2. Withdrawal of Consent
    • You may at any time withdraw your consent for the collection, use or disclosure of your personal data by giving reasonable written notice to our personal data protection officer and we shall cease such collection, use or disclosure of your personal data.
    • You should however take note that if you withdraw your consent, we reserve all rights arising from the withdrawal and shall inform you of the likely consequences of your withdrawal.
  3. Disclosure
    • ORS shall not sell your personal data to any third party for any purpose including marketing or commercial purposes.
    • ORS shall ensure only authorised employees will have access to your personal data whereby, they are required to abide by their contractual obligations to maintain confidentiality and privacy of your personal data.
    • ORS may disclose your personal data in limited circumstances such as to the regulatory authority or law enforcement agencies or in accordance with the applicable laws, to ORS’s holding, subsidiary, related and/or associated companies to collect or report debts owed to us, to enforce and protect our rights, powers and remedies under our agreements including loan and/or security documents and to other third parties for such purposes as we deem fit.
    • ORS may share your personal data with third parties, including those who provide support services or act as our agents, who must ensure that any personal data disclosed to them are kept confidential and secure and used only according to our instructions and directions.
  4. Access
    • You may seek access to and make correction of your personal data (to a reasonable extent and as permitted by the PDPA) at any time by writing to our Data Protection Officer mentioned herein.
    • We will, at your written request, endeavor to:
      (a) provide you with an account of your personal data in our possession or control within a reasonable time. Such account shall be in respect of how your personal data has been or may have been generally used or disclosed within the year before the date of your request.
      (b) correct your personal data that are in our possession or under our control as soon as reasonably practicable.
  5. Correction
    • You shall ensure that at all times the information provided by you to us is correct, accurate and complete.
    • If you believe your records with us are inaccurate, incorrect, incomplete or not updated, please write to our Data Protection Officer and we shall update your records accordingly as soon as reasonably practicable.
  6. Security Measures
    • ORS shall make reasonable security arrangements to protect your personal data that we may possess or control to prevent unauthorised access, collection, use, disclosure or similar risks. This obligation is also extended by the PDPA to data intermediaries of ORS who shall process your personal data on our behalf.
  7. Your responsibility to protect your personal data
    • It is important that you take the necessary steps to ensure that any personal data provided to us via email or any other channels of communication are done in a safe and secure manner.
    • If you wish to access our website, always directly enter our website address in the browser address bar. Do not access our website via any hyperlink within emails.
    • Please contact us immediately should you notice anything suspicious or encounter any issues, difficulties or irregularities in accessing our website.
    • If using your personal computer or any other electronic device to access our website, please ensure you observe all recommended security or preventive measures, including those by your software and/or network security providers.
    • Email messages sent to us over the Internet containing your personal data cannot be guaranteed to be completely secure and you shall assume all risks arising or in connection thereto including the risk of access and interference by unauthorised third parties.
    • ORS shall not be liable to you for any losses, damages, expenses, costs (including legal costs) and charges (whether direct or indirect, foreseeable or unforeseeable, special, consequential or economic loss) incurred or suffered by you arising out of your sending your personal data to us in any manner of communication including over the Internet.
  8. Third Party Websites
    • Our website may be linked to the websites of our holding, subsidiary, related and associated companies and to such other third party websites authorised by us.

Retention of Personal Data

Your personal data is retained as long as the purpose for which it was collected continues and until it is no longer necessary for any other legal, regulatory, accounting or business requirements.


Transfer Limitation Obligation

ORS may transfer your personal data to another country only according to the requirements prescribed under the law and shall ensure that the standard of protection provided to your personal data so transferred will be comparable to the protection under the PDPA, unless exempted by the Personal Data Protection Commission.

Updates of our Privacy Policy

With effect from 2nd July 2014, this Policy forms a part of the terms and conditions governing your relationship with us (“Terms and Conditions”) and should be read in conjunction with those Terms and Conditions.

We may amend, add, delete or substitute any of the terms and conditions of this Policy from time to time and place such amendments, additions, deletions or substitutions on our website. Please check this website regularly for the most recent version.


Contacting Us

1. Any queries, concerns or complaints relating to the collection, use or disclosure of your personal data shall be directed to our Data Protection Officer during our working hours of 8.30 am to 5.30 pm from Monday to Friday on our working days. Her designation and contact details are as follows:-

Ms Jessie Lim
Finance & Administration Manager
Tel : +65 67454515
Fax : +65 67456595
Email :

2. Please note that when you contact us including via email, we may keep a record of that correspondence and any calls may be monitored, minuted and/or recorded.

3. We are committed to attend to your queries, concerns or complaints as expeditiously as possible.


This Policy shall be governed in all respects by the laws of Singapore.